Dignity Health Merced | helloHealthy | Winter 2019

HelloHealthy | Winter 2019 3 We hope you enjoy this issue of HelloHealthy . Comments about the publication can be directed to the Marketing and Communications Department: DIGNITY HEALTH – MERCY MEDICAL CENTER 333 Mercy Ave., Merced, CA 95340 HelloHealthy is published by Dignity Health – Mercy Medical Center to provide general health information. It is not intended to provide personal medical advice, which should be obtained directly from a health care provider. Models may be used in photos and illustrations. 2019 © Coffey Communications, Inc. All rights reserved. Marketing and Communications Department Robin Mangarin-Scott—Vice President, Strategic Marketing and Communications–Central California Michelle Willow—Director of External Communications–Central California Robert McLaughlin—Director of Marketing–Central California Lindsey Wine—Communications Manager–Central California Michelle Oliver—Marketing Manager–Central California Dignity Health – Mercy Medical Center’s goal of providing great customer service and excellent patient care now begins before patients and visitors walk in the door. Visitors and patients seeking care at the Mercy Medical Center main campus now have the option of complimentary valet service from 6 a.m. to 6 p.m. weekdays at the entrance to Mercy Medical Center and from 8 a.m. to 5 p.m. weekdays at the entrance to the Mercy UC Davis Cancer Center. While the medical center always has been quick to help patients once inside, with valets, care begins curbside. Valet attendants are available to support patients and visitors in various ways, including parking vehicles, getting a walker out of the back seat, obtaining a wheelchair, and providing directions. For patients, “Valet parking will help alleviate any anxiety associated with parking and delays getting to appointments,” says Rick Moreland, Senior Director. Though the added service comes at a cost, Mercy Medical Center believes the investment is an appropriate use of the ministry’s resources to help ensure safety, improve accessibility, and enhance the overall patient experience. As always, we strive to ensure that our patients’ and visitors’ experiences reflect Dignity Health – Mercy Medical Center’s mission of caring for all patients. Care begins CURBSIDE